How it works

As HR and L&D are essential business functions, evaluating the outcomes of learning programs is crucial for justifying their continued existence and use, and is also vital for monitoring and communicating their success. At a fundamental level, measuring efficiency, effectiveness, and impact provides a comprehensive view of the value of both individual and aggregated learning programs. Learning measurement should be thorough, including all formal activities (training classes, e-learning) as well as informal or on-the-job development activities. Developing metrics and reports requires a disciplined and structured approach that ensures the presentation of reliable and trustworthy data tailored to the unique decision-making needs of each report’s intended audience.

A training plan should always include the criteria and methods for collecting data to evaluate outcomes, such as learner volumes and completions, participant learning and skills acquisition, on-the-job applications, and improvements resulting from participation in the learning event or activity.

looks_oneDesign a structured record-keeping process for subsequent metrics development and analyses