How it works

A critical workforce segmentation involves identifying roles that disproportionately impact the organization's strategic goals. Therefore, from a learning and development standpoint, the needs of these key roles should take priority over others to optimize investments and maximize value for the organization. The key is to continuously evaluate current gaps and anticipate future or changing knowledge, skills, and abilities (KSAs), allowing sufficient time for the rapid development of new programs or the quick updating of existing ones to meet these requirements.

The most commonly targeted jobs are those most critical to business development and growth, customer experiences, and product or service design and delivery. These roles can also be scarce in available candidate pools, require specialized training and experience, and may lead to turnover due to high demand in the job market. Examples include top executives, systems engineers, data scientists, nurses, and engineers specializing in AI and machine learning.  

looks_oneReview workforce segmentation analysis and identify critical job families and roles