How it works

The development and deployment of metrics is a crucial step in creating a sustainably high-performing candidate screening and selection process and ecosystem. It requires a thoughtful assessment of the purpose and expected outcomes of these steps in the recruiting process. Three key outcomes that define a superior process should be measured to establish a comprehensive view of how well it is delivering against its purpose—efficiency, effectiveness, and impact. 

While quality of hire (QoH) is widely viewed as the ultimate measure of how well a screening and selection process meets its primary objectives, and as a key to understanding how well it generates top-quality new hires, it only tells part of the story. The measurement of efficiency is crucial for recruiting teams to understand the extent to which their technologies and recruiters are meeting business needs for the cost-effective and timely production of qualified candidates to fill open jobs. Similarly, measuring effectiveness is required to produce insights into the quality of down-selection activities by recruiters, hiring managers, and interviewing teams.

looks_oneIdentify key measures of robust candidate assessment and selection