How it works

Coaching and mentoring can be challenging to assess, as they represent behavioral and attitudinal development vehicles, and by their very nature vary over time and circumstance. However, through careful assessment of the purpose of coaching and mentoring and reliance on best practices in process and outcome measurement, the most appropriate and useful metrics can be identified and/or created.

looks_oneClarifying outcomes to measure

Core to the identification of the most useful metrics is to start with the purpose or proposed value of coaching and mentoring in the workplace. The statements of those should be used to clarify the desired or planned for outcomes. These should address each of the specialized groups for whom coaching and/or mentoring are being offered, and the outcome that is being targeted for each.