How it works

Lean HR functions use technology to speed up work by identifying high-volume tasks that can be automated or managed through digital agents, creating a "Zero-Touch" operational layer. Evolving technologies such as agentic artificial intelligence (AI) and robotic process automation (RPA) can be applied to reduce processing waste in HR work. When used appropriately, these tools shorten process cycle times, lower error rates, and free HR capacity for higher-impact activities that rely on strategic analysis, empathy, and creativity.

Automation is most effective when it is built into the design of HR services rather than added on top of legacy systems. Workflows should therefore be redesigned to minimize manual intervention and leverage technology to detect anomalies, anticipate bottlenecks, and support better resource allocation. Insights from these systems help HR anticipate workforce needs and tailor parts of the employee experience for different groups. When applied carefully, technology complements rather than replaces human judgment, supporting a more responsive HR function with clearer, measurable results.

looks_oneAutomate repetitive administrative HR tasks