How it works

“Performance Consulting” addresses workplace performance issues through a structured approach to understanding and resolving them. The problem may occur at the individual, department, functional area, facility, business unit, or enterprise level. The approach is designed to look beyond immediate causes, providing a more comprehensive view and a systemic search for root causes and influences of performance issues (such as productivity, quality, speed, or cost) that can be improved through various methods. The key is using a structured methodology that includes a thorough assessment, analysis, solution development, and outcome evaluation. Assessment solutions aim to produce measurable operational or business results. Therefore, they are not limited to traditional learning and development methods—they are broader and include business process redesign, team building, job design, and organizational restructuring, among others. 

looks_oneEngage with functional leaders to discuss individual and organizational performance shortfalls and align on desired outcomes

The initial step is to determine what is (or is not) occurring from the leadership perspective and generate an understanding of how business objectives are being limited as a result. Leadership buy-in for the approach is essential as the process involves collecting insights, identifying potential problems to be solved, and validating the true causes (which may conflict with presumed issues). Setting mutual expectations about the purpose and scope of the effort, including the collection and use of data for objective problem identification and specific outcomes to be targeted, is essential to establishing trust through a professional, structured, and robust approach.