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Operating models identify how all aspects of an organization work in harmony to help the organization implement the business strategy and accomplish its goals. Operating models should be designed to convey clearly what will be prioritized in the organization and how those priorities will be reflected in all aspects of the organization.
A review of the business strategy will help identify the organizational objectives that will be the focus of the operating model. Such a review can utilize resources such as strategic plans from the business, growth projections from finance, and data from external parties on the organization’s competitive position to assess what the organization’s business strategy is and how the organization is creating value for customers. Senior leaders with a deep understanding of the business and the environment in which the organization is operating are often the best sources of this information.