Designing Process and Information Flows to Efficiently Allocate Organizational Resources and Facilitate Information Sharing.

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Steve Kofford, PhD
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How it works

Effective coordination depends on clarity regarding the tasks that are to be performed in an organization and the information that is needed for and generated by work on these tasks. This type of alignment enables the development of specialized capabilities while also providing the foundation for cooperation across various parts of the organization.

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Aligning on who is responsible and accountable for the execution of key tasks requires broad involvement from relevant stakeholders, including at times those outside the organization. Before identifying the tasks needed to support the core capabilities of the organization, agreement is needed regarding who should be involved in defining the steps and sequencing the major processes. A steering committee or other governing body comprised of leaders from relevant business units and/or functions involved should be established to direct and review the creation of process and information flows.


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