How it works

The full power of an organization is harnessed only when responsibility and accountability are clearly assigned, and all the appropriate stakeholders are involved in decision-making. The key to managing those effectively lies in detailing the roles and levels of employees who are most skilled and knowledgeable to perform each task in a work process and/or best positioned to make decisions that affect how, when, and where the workflow is conducted for maximum effect. As such, evaluating the requirements for performing, guiding, or providing input for each process step in a structured and disciplined manner is essential to establishing workflows that are repeatable, carried out by properly skilled and experienced employees, and optimally aligned with organizational objectives, technical requirements, and values.

This involves engaging leaders and subject-matter experts (SMEs) together as a governing committee in facilitated working sessions to review each work process and determine which roles are best positioned to perform, oversee, and provide useful input on operational workflows.

looks_oneAssign responsibility to tasks by role