Purpose

This tool helps users overcome assumptions while reviewing the facts related to a wellness or other type of workplace challenge. It is designed to help identify the root cause of issues or inefficiencies. By asking “why” multiple times, the framework enables users to uncover deeper systemic problems and avoid superficial solutions. It is particularly effective for wellness-related challenges, providing actionable insights into workplace health and well-being concerns.

How to use this tool

This exercise can be conducted individually or collaboratively, incorporating data such as employee surveys, feedback, or relevant metrics for more robust analysis.

1. Define the problem: Clearly articulate the issue to investigate. Keep the statement focused and concise.
2. Ask “Why” five times: Begin by asking why the problem exists. For each answer, continue asking “why” to explore deeper causes. The number of "why" levels may vary depending on the complexity of the issue.
3. Identify the root cause: After reaching the final "why," evaluate the answers to determine the primary underlying cause.
4. Develop action steps: Based on the identified root cause, propose targeted solutions or corrective actions.