How it works

Making Lean HR a central part of HR culture changes how HR services are structured and delivered. Instead of relying on a patchwork of separate functions, HR builds a delivery model that is intentionally designed and Lean-informed, focused on providing the right support to the right people at the right time. This requires moving away from a single standard approach toward a flexible, scalable system that allocates resources based on need, value, and improvement opportunities. The goal is to create a delivery model that:

• Makes HR easier to navigate for employees and managers.
• Matches service levels with service complexity and strategic priority.
• Elevates HR’s capacity for strategic support while automating and streamlining administrative burdens.
• Adjusts continually to meet evolving workforce expectations and business realities.
  
  

Achieving this operational state relies on essential practices that clearly define and differentiate three categories of services to be delivered, such as administrative, employee experience, and strategic. It also involves adopting outsourcing and automation for non-value-adding HR tasks and continuously refining service models based on employee needs and business objectives.

looks_oneDefine clear HR service categories and determine their relative value