Purpose

The Voice of the Employee (VOE) Worksheet is used to capture employee feedback at the moment an experience occurs, rather than relying on delayed or aggregated surveys. The tool helps HR understand where HR processes break down from the employee’s perspective, how that friction affects work, and what changes are most likely to improve flow, clarity, and usability. It supports Lean HR efforts by grounding improvement decisions in real experience data and ensuring feedback leads to concrete action.

How to use this tool

Use the VOE Worksheet as part of event-based listening rather than broad, episodic feedback efforts. The tool is most effective immediately after defined employee experiences, such as onboarding milestones, performance conversations, benefits enrollment, promotions, or project completion.