Purpose

The Lean HR Service Value Matrix is used to evaluate HR services based on their contribution to organizational outcomes and to determine the most appropriate delivery model for each service. The tool helps HR teams distinguish between administrative, employee experience, and strategic services, then align each service with a delivery approach that balances efficiency, employee autonomy, and human judgment. It provides a clear foundation for reducing low-value manual work while preserving human involvement where it has the greatest impact.

How to use this tool

Begin by defining the Lean HR outcomes that will guide service valuation. These outcomes reflect what the organization expects from HR service delivery and serve as the reference point for all value judgments.