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Creating business alignment of the workforce planning effort requires both a review of the company's strategic direction and initiatives as well as discussions with leadership regarding the key changes that the company will be undertaking as it seeks to evolve its products, services, and delivery methods to best take advantage of the equally developing marketplace.
Reviewing the company's strategic plan for changes yields insights into key drivers and capabilities needed to meet the sought-after future state. For example, a drive to install increased automation into workflows, a plan to expand services into new markets or geographic regions, or plans to introduce new services across multiple markets currently served. Each of these would require either new, modified, or updated skills and/or headcount to design and deliver these changes in how and where the company operates.